How Myfreight is responding to COVID-19

Business continuity
Myfreight is closely following guidance provided by Governments, healthcare and transport authorities throughout Australia. To adapt to the evolving coronavirus situation, we have implemented contingency plans to ensure we can continue to maintain open communication and support to our customers, carriers and stakeholders.

A key benefit of being a flexible, agile and cloud-based business means that our team and the service we provide is adapting seamlessly to the current changes. We have extended our capabilities and our client’s capabilities to work remotely. 100% of our staff are equipped to work remotely or from home.

In addition to our business continuity preparation, we have also taken action to mitigate risk and protect the health of our staff. This includes stocking our office with additional hygiene products, moving in-person meetings online and restricting all business travel. In a more extreme measure, we even knocked down some walls in our office to further segregate desks and socially distance our staff.

How we are helping our customers
We anticipate COVID-19 will present operational and commercial challenges to every business. In addition to our business continuity preparations, our teams are focused closely on each of our affected clients to support them through this time.

Our tech support and software development teams continue to support our clients with changes directly related to COVID-19, such as businesses moving to a work from home environment, modifications to our Mydelivery application and shopping cart integrations.

We will continue to inform our stakeholders of any updates or changes in our approach and of course, we wish you, your colleagues, friends and family well during this time.

Please don’t hesitate to contact us regarding any concerns through your Account Manager, or by emailing myfreight@myfreight.com.au